Terms and Conditions

TERMS AND CONDITIONS

(1) INTRODUCTION

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full, and you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy and returns policy govern Allied Plumbing & Heating Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use the website.

You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

(2) ORDERING FROM US

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgment, detailing the products you have ordered.

Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have canceled your order.

We may refuse to accept an order:

(a) where goods are not available;

(b) where we cannot obtain authorization for your payment;

(d) if you do not meet any eligibility criteria set out in our terms and conditions.

Please note some of the parts are dispatched directly from our suppliers to speed up delivery and availability. Hence we may ask for returns to be sent back directly to the suppliers who dispatched the item to you. We will deal with all refunds directly with you.

Shortages/Damages/Incorrect Parts

Shortages/damages or incorrect parts supplied MUST be notified to us in writing within 48 hours of receipt. Failure to notify us within 48 hours of receipt will be deemed as having received your complete order.

(2.1) Trade Customers Only

Allied Plumbing & Heating Ltd supplies products strictly and exclusively to customers purchasing in the course of a business, trade, profession or occupation.

By placing an order through our website, you confirm and warrant that you are purchasing for business or trade purposes and not as a consumer.

The Company shall be entitled to rely upon the information, declarations and confirmations provided by the customer during checkout when determining whether a purchase is made for business or trade purposes.

We reserve the right to request additional information to verify the business status of any customer and may refuse, cancel or suspend any order where we reasonably believe the purchase is not being made for business or trade purposes.

Where a customer provides inaccurate, incomplete or misleading information regarding their business status, the Company shall not be responsible for any resulting loss, claim, cost or liability arising from reliance upon such information.

(2.2) Definition of Products

For the purposes of these Terms and Conditions, "Products" shall include, without limitation, boiler spares, central heating components, underfloor heating products, plumbing products, electrical components, controls, accessories, fittings, valves, pumps, pipework, wiring products and any other goods, equipment or products supplied by Allied Plumbing & Heating Ltd.

(3) PRICING & STOCK

ALL PRICES ARE SUBJECT TO 20% VAT.

Back Orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

(4) PARTS IDENTIFICATION & SPECIFICATIONS

The manufacturer's part numbers & Images are used for reference purposes only.

It is the duty of the Buyer to order the correct part. The seller shall deliver the part ordered and accepts no responsibility for inaccurate advice supplied by a third party to the Buyer in the identification of the part required, whether through commercial recommendation or technical diagnosis.

(4.1) Drawings & Specification

The goods supplied are manufactured and supplied by different manufacturers and are made in accordance with their own Specifications and Design. Allied Plumbing & Heating Ltd cannot take responsibility for any loss or inconvenience caused by bad design or by any other manufacturing defects.

(4.2) Compatible Copy Parts

Some of the parts supplied by Allied Plumbing & Heating Ltd are marked as compatible copy parts. These parts are replacement parts not manufactured/supplied by the original equipment manufacturer. These parts would be supplied as in the photos. Most would not come with washers /gaskets/instructions. If you require the original part please e-mail for a quotation. We shall not be liable for any claim for work done by a buyer in respect of defective goods whatsoever arising directly or indirectly howsoever arising and whether consequential or otherwise.

(4.3) OEM, Genuine and Original Manufacturer Products

Where products are supplied as OEM, genuine, original manufacturer or manufacturer supplied products, Allied Plumbing & Heating Ltd does not manufacture such products and relies upon the specifications, descriptions, warranties and information supplied by the relevant manufacturer.

Any warranty claim relating to an OEM, genuine or original manufacturer product shall be subject to the warranty procedures and limitations contained in Clauses 8.2 to 8.7 of these Terms and Conditions.

Subject to Clause 9.1, Allied Plumbing & Heating Ltd shall not be liable for any labour costs, installation costs, removal costs, reinstallation costs, call-out charges, property damage, consequential losses, indirect losses or other expenses arising from any alleged defect, malfunction or failure of an OEM, genuine or original manufacturer product supplied.

(4.4) Product Compatibility and Technical Advice

The purchaser is solely responsible for ensuring that the product ordered is suitable, compatible and correct for its intended application, equipment or system.

If the purchaser is unsure whether a product is suitable, compatible, OEM, genuine, original manufacturer, replacement or equivalent for their requirements, they should contact Allied Plumbing & Heating Ltd by email at [email protected] before placing an order.

Whilst Allied Plumbing & Heating Ltd uses reasonable endeavours to maintain accurate product information, specifications, compatibility data, descriptions and images, manufacturers, suppliers or distributors may change products, specifications, packaging, model compatibility or part numbers without notice. As a result, information displayed on the website may not always reflect the most recent manufacturer information.

Subject to Clause 9.1, the Company shall not be liable for any loss, cost, expense, damage or claim arising from the purchaser's failure to verify compatibility or suitability before placing an order.

(5) LICENCE TO USE THE WEBSITE

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) Republish material from this website (including republication on another website);

(b) Sell, rent, or sub-license material from the website;

(d) Edit or otherwise modify any material on the website; or

(f) Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

(6) ACCEPTABLE USE

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent.

(7) RESTRICTED ACCESS

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password are kept confidential.

We may disable your user ID and password at our sole discretion without notice or explanation.

(8) WARRANTIES & CLAIMS PROCEDURES

(8.1) General Limited Warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date, nor the suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

All images are supplied for reference purposes only. All dimensions and capacities stated are approximate. Consistent with Allied Plumbing & Heating Ltd's policy of continual improvement, the right is reserved to amend product specifications without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill).

(8.2) Parts Warranty

All parts supplied by Allied Plumbing & Heating Ltd come with a 6 month warranty unless otherwise stated. The warranty shall be that specified by the relevant manufacturer of the goods.

Any product found to be defective within the applicable warranty period will, at the Company's sole discretion, be repaired or replaced with an equivalent product, subject to the purchaser supplying reasonable evidence of purchase and any information reasonably required by the Company to assess the claim. No credit, refund or compensation shall be issued unless expressly agreed in writing by the Company.

Allied Plumbing & Heating Ltd shall not be responsible for any loss, damage, expense or liability arising from the faulty nature, failure, use or installation of any product supplied. The Company shall not be liable for any claim relating to labour charges, installation costs, removal costs, reinstallation costs, engineer attendance charges, call-out charges or work carried out by the purchaser or any third party in connection with defective goods, whether arising directly, indirectly, consequentially or otherwise. All warranty claims shall be subject to Clauses (8.3) to (8.7) of these Terms and Conditions.

(8.3) Product Inspection and Warranty Claims

Any alleged defect must be notified to the Company in writing immediately upon discovery and within the applicable warranty period. The Company reserves the right to require the return of the allegedly defective product for inspection and testing by the Company, the manufacturer, or an appointed third party.

The purchaser shall initially bear the cost of returning the product for inspection. If the product is verified by the manufacturer or Company to be genuinely defective, the Company will reimburse reasonable standard carriage costs.

No warranty claim shall be accepted unless the product is made available for inspection. The purchaser shall not dispose of, alter, repair, dismantle, or modify the product before such inspection has been completed. The Company reserves the right to reject any warranty claim where the product has not been made available for inspection or where the purchaser has failed to provide reasonable evidence in support of the claim.

(8.4) Exclusive Remedy

Where a product is found to be defective within the applicable warranty period, the purchaser's sole and exclusive remedy shall be repair or replacement of the product, at the Company's sole discretion. No refund, compensation, damages, reimbursement, labour costs, consequential losses, indirect losses, or other remedy shall be available unless expressly agreed in writing by the Company.

(8.5) Installation, Suitability and Use

The purchaser is solely responsible for ensuring that the product is suitable for its intended application and is installed, commissioned, operated, serviced, and maintained by an appropriately qualified, competent and, where required by law, appropriately registered professional (including, where applicable, an active Gas Safe registered engineer).

The Company accepts no liability whatsoever for any loss, damage, cost, or expense arising from incorrect installation, incorrect commissioning, misuse, abuse, neglect, modification, improper maintenance, freezing, contamination, excessive pressure, electrical faults, system defects, incompatibility with existing equipment, failure to follow manufacturer instructions, or any other cause beyond the Company's reasonable control.

(8.6) Exclusion of Property Damage Claims

Subject to Clause (9.1) and to the fullest extent permitted by law, the Company shall not be liable for any damage to property, buildings, fixtures, fittings, boilers, heating systems, hot water systems, pipework, ceilings, walls, floors, decorations, equipment, stock, or any other property arising directly or indirectly from the installation, use, malfunction, failure, or alleged failure of any product supplied.

(8.7) Labour and Associated Costs

Subject to Clause (9.1), the Company shall not be liable for any labour charges, installation costs, removal costs, reinstallation costs, engineer attendance charges, diagnostic costs, inspection costs, call-out charges, transport costs, accommodation costs, administrative costs, or any other expenses incurred in connection with the inspection, removal, replacement, repair, or reinstallation of any product supplied.

(9) DISCLAIMER & LIMITATIONS OF LIABILITY

(9.1) Liability Which Cannot Be Excluded

Nothing in these Terms and Conditions shall exclude or limit liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation;

(d) any liability expressly stated elsewhere in these Terms and Conditions as not being excluded.

(9.2) General Limitation of Liability

Subject to Clause (9.1), and to the fullest extent permitted by UK law, neither Allied Plumbing & Heating Ltd nor any associated company shall be liable to you by reason of any representation, or any implied or expressed warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence, whether on the part of Allied Plumbing & Heating Ltd or any of its members, agents, directors, subcontractors, employees or otherwise, for any indirect, special or consequential loss or damage (including but not limited to loss of profit, loss of savings, costs, expenses or other claims for compensation whatsoever) arising out of or in connection with the use of our website, the supply of the products, or their use or resale by you.

The limitations of liability contained in these Terms and Conditions shall apply equally for the benefit of Allied Plumbing & Heating Ltd and any associated company, agent, affiliate, director, employee, subcontractor or representative of Allied Plumbing & Heating Ltd as if references to Allied Plumbing & Heating Ltd included references to each such person or entity.

(9.3) Website Content Accuracy

While Allied Plumbing & Heating Ltd uses reasonable care, diligence and endeavours to ensure that the information on this website is accurate and regularly updated, no warranty or representation is given as to the accuracy, completeness or suitability of any written content, specifications, descriptions, technical information or imagery contained on this website. Allied Plumbing & Heating Ltd shall not be responsible for any errors, omissions or inaccuracies contained within this website or for any consequences arising from reliance upon such information.

Copyright in all written content, images, trademarks, logos, graphics and other material appearing on this website shall remain the exclusive property of Allied Plumbing & Heating Ltd unless otherwise stated.

(9.4) Digital System Exclusions

Whilst Allied Plumbing & Heating Ltd uses reasonable endeavours to provide uninterrupted access to this website, no guarantee is given that the website will be available at all times, free from faults, interruptions, delays, viruses or technical defects. Allied Plumbing & Heating Ltd shall not be liable for any loss, damage, corruption of data, interruption of business, system failure or communication failure arising from the use of this website or any third-party technology, software, hardware, network or service provider.

Allied Plumbing & Heating Ltd shall not be responsible or liable for the content, availability or operation of any third-party website which may be accessed through links contained on this website and shall not be responsible for any material published on any third-party website.

(9.5) Financial Liability Cap

Subject to Clause (9.1), Allied Plumbing & Heating Ltd restricts its total aggregate liability arising under or in connection with any contract, order, product, warranty claim, statutory claim or otherwise to the purchase price paid for the specific product giving rise to the claim.

(9.6) Force Majeure

Allied Plumbing & Heating Ltd shall not be liable to you, your agents or representatives, nor be deemed to be in breach of contract, by reason of any delay or failure in performing any obligation where such delay or failure results from circumstances beyond the reasonable control of Allied Plumbing & Heating Ltd.

(9.7) Legal Assignments & Third Parties

Allied Plumbing & Heating Ltd may, at its sole discretion, assign, transfer or subcontract any of its rights or obligations under these Terms and Conditions to any third party or appointed agent. You may not assign, transfer or subcontract any of your rights or obligations under these Terms and Conditions without the prior written consent of Allied Plumbing & Heating Ltd.

No person who is not a party to these Terms and Conditions shall have any right to enforce any provision of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

Nothing in these Terms and Conditions shall affect any statutory rights which cannot lawfully be excluded or restricted.

(10) LINKS TO AND FROM OTHER WEBSITES

Links to third-party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the Allied Plumbing & Heating Ltd logo or trademarks;

(b) you do not create a frame or any other browser or border environment around this Website;

(d) you do not misrepresent your relationship with us nor present any other false information about us;

(e) you do not otherwise use any trademarks, trade names, logos or branding displayed on this Website without our express written permission;

(f) you do not link from a website that is not owned by you; and

(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.

(11) INDEMNITY

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities, and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(12) BREACHES OF THESE TERMS AND CONDITIONS

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(13) VARIATION

We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(14) ASSIGNMENT

We may transfer, sub-contract, or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract, or otherwise deal with your rights and/or obligations under these terms and conditions.

(15) SEVERABILITY

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(16) EXCLUSION OF THIRD-PARTY RIGHTS

These terms and conditions are for the benefit of you and us and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(17) ENTIRE AGREEMENT

These terms and conditions, together with our privacy policy and returns policy constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of this website.

(18) LAW AND JURISDICTION

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

(19) COMPANY REGISTRATION DETAILS

Full Company Name: Allied Plumbing & Heating Ltd

Registration Location: Registered in England & Wales

Company Registration Number: 05673576

VAT Registration Number: 887972442

Registered Office Address:

Allied Plumbing & Heating Ltd

Unit 16 Boughton Road

London

SE28 0AG

Trade Support Email: [email protected]